CONTACT and Anything Else - firstname.lastname@example.org
Our Customer Services team are available to answer any of your questions between 9am and 5.30pm (GMT), Monday to saturday.
Dispatch and delivery We aim to dispatch all orders within 48 hours, although there may be a slight delay during exceptionally busy periods such as seasonal sales. Estimated delivery times should be used as a guide only and commence from the day of dispatch. kathryn croxson is not responsible for delays caused by customs clearance. Uk deliveries aim to leave within 2-4 days (unless stated otherwise in our shop). Custom designed items will take longer and this will be communicated before purchase. we do ship internationally - cost negotiated with purchase
Returns should be accompanied by the original invoice. Please note we can only accept returns on bespoke products if they are faulty or were damaged upon arrival.You are responsible for your item until we receive it, so we recommend that you use a trusted recorded delivery service.Exchanged items will only be dispatched once returned goods have undergone quality checks. Exchanges are subject to product availability at the time of return
Caring for your purchase Suede - is a unique, natural material. Avoid contact with light coloured fabrics or upholstery as the colour may transfer. We recommend avoiding extreme heat and direct sunlight and protecting your bag from rain. Should your bag come into contact with water, allow to dry naturally away from direct heat. Artwork - Our canvas is the most durable that we can find, but it’s still a good idea to keep it away from heat and damp. Some colour transfer may also occur if rubbed continuously. Silk -is a unique, delicate and natural material. Avoid contact with light coloured fabrics or upholstery as the colour may transfer - treat it with care and consideration-as you would your loved ones other Photography and styling credits rob Bennett and Emma Reynolds - email for contact details copy and styling catherine Caines - email for contact details